Refund policy

Thank you for shopping with Joyetta Brands. Our goal is to ensure you are completely satisfied with your purchase. If you encounter any issues, please review our refund and return guidelines below.

Returns

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging. Personalized or custom-made items may not be eligible for return unless they arrived damaged or defective.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 3–7 business days.

Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange, please contact us with your order number and photos of the issue.

Non-returnable Items

Certain items are exempt from being returned, such as:

Damaged or Defective Products

If your item arrives damaged, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement at no cost to you.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Contact Information

For questions about refunds or returns, contact us at:

meggyhalfon@gmail.com

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